• Flat D, 10/f., World Trust Tower, 50 Stanley Street, Central, HK

Marine Cargo Insurance Claim Procedure

In case you suspect a loss had incurred



It is the duty of the Assured and their Agent, in all cases, to take such measures as may be reasonable for the purpose of averting or minimizing a loss and to ensure that all rights against Carriers, Bailees or Other Third Parties are properly preserved and exercised. In particular, the Assured or their Agent are required:

  • – To claim immediately on the Carriers, Port Authorities or other Bailees for any missing packages.
  • – In no circumstances, except under written protest, to give clean receipts where goods are in doubtful condition.
  • – When delivery is made by Container, to ensure that the Container and its seals are examined immediately by their responsible official. If the Container is delivered damage or with seals broken or missing or with seals other than as stated in the shipping documents, to clause the delivery receipt accordingly and retain all defective or irregular seals for subsequent identification.
  • – To apply immediately for survey by Carriers or other Bailees’ Representative if any loss or damage be apparent and claim on the Carriers or other Bailees for any actual loss or damage found at such survey.
  • – To give notice in writing to the Carriers or other Bailees within 3 days of delivery if the loss or damage was not apparent at the time of taking delivery.

Note: The Consignees or their Agents are recommended to make themselves familiar with the Regulations of the Port Authorities in force at the port of discharge. All correspondence with Carriers regarding their liability should be forwarded when submitting any claim to Underwriters.

To learn more about our coverage, please feel free to contact us.